Support

Frequently asked questions

What makes your cotton different?

We only work with certified long-staple Egyptian cotton grown within the Nile Delta. Fibres are combed, ring-spun, then woven in small batches to keep the handfeel plush and durable.

How long will shipping take?

Domestic UK orders dispatch within 24 hours and arrive in 2-3 business days. International shipping averages 5-8 business days with tracked courier service.

Can I return my purchase?

Unused items can be returned within 30 days. Start by emailing orders@avisohome.com and we’ll generate a prepaid label.

Do you offer trade or bespoke projects?

Absolutely. Share your brief with trade@avisohome.com for custom colours, monograms, or hospitality-grade quantities. Lead times range from 4-8 weeks depending on scope.